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If your home Wi-Fi network is not displaying in the C by GE app, here are some common solutions: If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your smart plug to the network, here are some common solutions: Consumer Lighting (U.s.) Llc. I am getting EXTREMELY frustrated. This sucks LG, Unfortunately, I have joined the club of frustrated customers. LG support has not been very helpful and I have been trying to fix this issue for weeks. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi … You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Sign In with Twitter You pay for a new product and expect it to work with the features it comes with. I then selected and went back to the app and the password it asked for was my wifi and it works! You’re not seriously going to say the “solution” is you must have another phone, right? Rethink your laundry with GE 5.0 ft Capacity Washer with Stainless Steel Basket. If you want to get involved, click one of these buttons! It worked for me. I think the issue is that the WiFi on my front load washer times out before the ThinQ app an find my WiFi network. I'm submitting this resolution for others here, to help WT7300CW washer owners connect their washer to their home wi-fi, as I've had problems doing it on my own - and just now figured it out and got mine to work (using my iPhone8) through this complex setup routine. ... Download The SmartHQ App Connect Your Appliance Set up Voice Control ... Refrigerator built-in WiFi set-up troubleshooting Ovens built-in WiFi set-up troubleshooting Dishwasher built-in WiFi … Again, if you can't see the network on your router from your phone and the blinking wifi icon turns off from your washer's display, it needs to be reset the way I mentioned above. I did not test this out on 5GHZ, but heard it wasn't supported. (Quite the little dance) Next, the GE Brillion App offered to run my oven like the GE Kitchen App, but as it appeared to be an older app, I successfully switched back to using the GE … I'm not sure if this same process works for the older LG WT7200CW washer, but would assume it does, since its within the same family. You are now in your washer's WiFi network. The Leviton Wi-Fi switches, Z wave switches, and zigbee switches all work with the SmartThings app. If your washer only displays the blinking red WiFi icon for a few seconds and then it goes out - you must reset your washer by turning the washer on and then removing the plug from the wall and wait for about 10 seconds before plugging it back in. At the very end a message popped up stating the washer was checking the product status. The password you should enter is the last four digits of your LG network name (the four digits of the X's above - and you must REPEAT those again and you'll have your washer's network's password. I have tried all the solutions and none of them work...very frustrating. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network. They had to send out a tech to swap out the board on my machine. So it did work. Unfortunately, I have joined the club of frustrated customers. As of that time the LG washer WiFi network did not require a password. If anyone is ever successful it sure would be good to know. If Wi-Fi is set to OFF, tap ON to turn it on. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your Direct Connect Lights to the network, here are some common solutions: Confirm your Wi-Fi Router is powered on and broadcasting. GE Laundry: The Connect Plus will only work with GE Washer models GTW810SPJMC and GTW810SSJWS and GE Dryer models GTD81ESPJMC, GTD81ESsJWS, GTD81GSPJMC, and GTD81GSSJWS The ConnectPlus works in conjunction with GE's Wifi Connect software Apps. ***This is VERY important - although the LG WT7300CW washer is a TOP LOAD washer, you MUST choose FRONT LOAD washer in the app. The Bluetooth word mark is a registered trademark owned by Bluetooth SIG, Inc., and any use of such mark by GE is under license. A few things though. If your router is powered on, but not broadcasting, contact your Internet Service Provider. I hope this helps you connect yours. It's right above the washer on the main floor so not far. Do NOT hold the button, this will put the appliance in the wrong mode. 7. Now, I have access to my washer - through the app on my phone. Have tried every solution discussed to no-avail. Select "settings", select "change network", select your wifi network not the mobile hotspot, enter the password. I have the WT7300CV. 8. Finally, after I downloaded firmware and deleted the original profile, I did manage to get through the setup normally. Connect the machine to your Wi-Fi and use the app to remotely control your washer or dryer. Thanks again. I get good service when trying to connect. I went through the entire process and everything worked. An hour later is still was saying that. 9. So if your LG network is shown on your phone as LG_SMART_LAUNDRY_1234, the password you would enter is 12341234. For example, if your Wi-Fi name is LG_SMART-{{productName}} _AJ_ 56E4, the password is 56E456E4. I made sure to select front load washer on app and hold wifi for 3 seconds it appeared under my wifi settings as LG. ft. capacity. Seems to be working now. 8. Reveal ® Is A Trademark of Consumer Lighting (U.s.) Llc. In the C by GE app, where your Wi-Fi network should be displaying, refresh this screen by pulling down on the app. D. *** I had this happen too - so be aware of it. Smart washers and dryers with Built-In WiFi can be identified by the WiFi icon on the control panel. 1. Tap Wi-Fi. I can do it with a wireless router (like a hotspot), but cannot do the same thing with my home wireless network. I would appreciate it if anyone who successfully updated the firmware could provide some guidance/tips. This option will allow you to select a connection type, and set up a new connection to the internet. I'm about to return this washer to the store at this point. All Rights Reserved 2020. The connection was successful. I am using my computer as a hotspot which is the same thing and I do see the washer in the hotspot setting along with my phobe. However, I had to cycle power to the washer one last time to get the connection up. It should connect to your wifi network with no issues. **So, for this step, select Front Load washer. Followed you instructions and was finally able to activate my WT7300CW. Emails, chat, phone calls with tech support have not gotten me anywhere close to a resolution. Go to your settings menu on YOUR MOBILE DEVICE and under WiFi, select the LG washer Wifi network from the list of available networks. C by GE is not compatible with 5 GHz networks. Very frustrated with firmware update issue on WT7300CV. When you remove the plug from the wall WITH THE WASHER STILL ON, the lights will stay on the washer for about a second or two, then go off. LG Smart ThinQ Washer How to Connect to your WIFI - YouTube Make sure that the Wi-Fi button is turned on and see if the refrigerator is connected to your preferred network. Snag this smart washer and save over $250 with Gerhard's President's Day Sale!! If you did it right, you'll hear a chime and see a small, blinking red Wi-Fi icon displayed on the screen. Is there a dog that shows the progress of the download? The following troubleshooting has addressed the issue for many customers. Thanks!! The GE Zwave switches and zigbee switches work with the SmartThings app, but the GE WiFi switches do not as yet. Mac OS X: In the menu bar, click the Wi-Fi icon. Turn on the washer by pressing the washer's Power icon button. Go to Network Settings. Confirm you are on a 2.4 GHz network. Does 'Installed' appear on your smartphone? Now, when you go back into your LG Smart ThinQ app, the app should then prompt you to select ANOTHER network to link it to. I also used an iPhone as the hotspot but didn't have to enter a password for the washer. 4. In the menu bar, click the Wi-Fi icon. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. 3. 6. Enter the network password. I am able to connect to the LG_Smart_Laundry and LG_Smart_Washer (note that I am not asked to enter a password and no numbers are shown on the units’ names) but on step 3 of the ThinQ app set up process, no home WiFi’s are shown on the list (I can see at least 5 networks from This is the problem with the app and why I couldn't get mine to work right away. A. Connecting Your Range or Wall Oven Setup varies based on your appliance and its controls: Range - applies to all smart ranges Wall Oven (LCD touchscreen or touchpad) - has pushbuttons (LCD touchscreen or touchpad) for oven control Wall Oven (knob) - has a knob for oven control If you aren't sure which control type you have, open the SmartHQ App, and sign in to your account. It's usually right below the login information. 2. If your appliance says to "Hold 3 sec. If you entered it correctly, the washer will NOW connect to your home network and the appliance will now be added to your Smart ThinQ app as a registered appliance which you can now control from your phone (or other mobile device) and the small blinking icon on the washer will no longer be blinking and will remain solid and steady showing you that it is now connected to your home network. Using the ThinQ app, mine gets to 40 percent and then times out. © LG Electronics. Once downloaded, sign in and open the app and tap the + sign in the upper portion of the app. 6. Enable hotspot on phone AConnect phone B to the hotspot on phone A, Hit + to add a productSelect top load washerSelect No on the touch screen questionEnable Wi-Fi on the washerIf phone B is an iPhone, input the password for the washerConnect the washer to the hotspot on phone A, Once connected, a firmware update will download onto the washerAfter the firmware update is complete, the washer status in the app should show the washer is in Standby modeFrom this point delete the washer from the appDisconnect phone B from the hotspot and reconnect to your home Wi-FiOnce connected to your home network, go back through the setup processThe unit should connect to your home network with no issue once the update has been downloaded to the machine. This apparently resets the washer and then when you turn on the washer's WiFi again, the blinking red wifi icon will remain on and NOT go out during this setup process. Thank you for the resolution, worked perfectly first try on my new washer, was getting really frustrated with the manual directions. If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your smart plug to the network, here are some common solutions: Confirm your Wi-Fi Router is powered on and broadcasting. I have spent 4 weeks on and off trying to get this working. Connect GE Appliances Washer to Lutron Caséta and RA2 Select to unlock powerful experiences Do more with GE Appliances Washer by connecting it to Lutron Caséta and RA2 Select, and hundreds of other apps and devices, with IFTTT. This experience is going to make me think twice about buying another LG appliance. I shared my experience hoping can help someone other and inform lg so can work on this for the next update and resolve this strange compatibility problem. B. U+ Connect Modules (sold separately) are required to connect these washers and dryers to your home's Wifi network. I tried for 4 hours without success.. 5. Let me know (and others know) by commenting below if this helps you. GTW755CSMWS 27" Washer by GE comes with 4.9 cu. The only reason I bought this machine over another mfrs that had additional wash cycles was because the guy at the store told me I could download additional wash cycles. GE GTW755CSMWS Overview. I am able to connect to the LG_Smart_Laundry and LG_Smart_Washer (note that I am not asked to enter a password and no numbers are shown on the units’ names) but on step 3 of the ThinQ app set up process, no home WiFi’s are shown on the list (I can see at least 5 networks from. It also features dual action agitator, SmartDispense technology, water station, deep fill, Wi-Fi connect amazon, Wi-Fi connect google, and warm rinse. I used the mobile hotspot method listed above. The Samsung Wi-Fi Laundry adapter is compatible with several Samsung washing machines and dryers from the AddWash lineup.. Not only do these machines give you an amazing option like AddWash, a door-in-door feature that lets you throw in a forgotten sock, towel, or anything you didn’t add to your load, you also get steam options on your washer and dryer. Lighting Products (HD, Grow, LED+ and Vintage), Unable to discover the Plug in the C by GE App during setup, Unable to Connect the Plug to my Home Wi-Fi Network during setup, Plug Not Responding to Alexa App or Voice Commands, Plug Not Responding to Google Home App or Voice Commands. Under the name of each available network on the Wi-Fi list, the status of the network is shown. Your recognize this under the Other Networks on your device as it's name will look like "LG_SMART_LAUNDRY_XXXX (where the X's will be a series of four digit numbers. This worked for me as I could not figure out what I was doing wrong and it turns out everything. C. The password for your washer are the last four digits of the LG WiFi network shown in your settings (once you see it there) and repeated. MAKE THE EVERYDAY A LITTLE EASIER GE Profile™ smart appliances work with these partners, simplifying daily life, giving you a whole new way to cook family meals, do … To confirm compatibility, search for your model number on the geappliance.com website and find the product specification page. Tap your washer on the home screen (even though it says "disconnected") and select the 3 dot menu at the top right corner. On the screen of the washing machine, select the 'Settings' option. One of the smart and efficient features of this model is the built-in fan that keeps clothes fresh and mildew-free for up to 12 hours after the wash cycle has ended. Do you need to hold your nose and stand on your left foot as well? You can check this by going to Settings on your mobile phone and looking for your Wi-Fi … Your mobile device will then ask you for a password for that LG network. Thanks so much! The Smart ThinQ app I'm using was current as of March 26, 2019. I finally got connected by telling the app I had a front load washer. A 2nd phone will be needed to use as a hotspot. Just tell Siri “Remind me to change the wash in 45 minutes”. 7. I meant progress dialog in my last comment. Mine keeps going through the registration process, saying "Registration Complete", and then it tries to connect,and then says "Product failed to register." Use the app to connect, control and manage your GE and GE Profile Smart Appliances. I activated on 6/23/19 on an Android phone. If you're connecting to a Wi-Fi network that has WPS enabled, press the "WPS" button on the wireless router—the password will automatically fill in the blank on your Android and connect you to the internet. I stayed on LG customer service. Next, select the 'Easy connect' option. Also, this procedure you outlined did NOT make the red wifi light stay on, it continues to blink no matter what. Keep in mind that this can take a few minutes. After many trials and errors, I instead selected Front Load in the app and it worked - so make sure you do this, too! 6 Tips for Advancing Your At-Home Cooking, wt7300cw wifi connection home network wt7200cw lg washer. This is where you then select your HOME WiFi network and enter the password for your HOME WiFi network. The U+ Connect module works with select GE, GE Profile, Café, and Haier branded appliances. One, I still had to initially select it as a front load washer. It did not have a lock icon and connected as soon as I selected it. I have a front loading washing machine and I am also having troubles to establish the wifi connection. I dunno. The washing machine will connect to the app and your own WiFi network. Enable hotspot on phone A Connect phone B to the hotspot on phone A, Hit + to add a product Select top load washer Select No on the touch screen question Enable Wi-Fi on the washer If phone B is an iPhone, input the password for the washer Connect the washer to the hotspot on phone A, Once connected, a firmware update will download onto the washer After firmware update is complete, the washer status in the app should show the washer is in Standby mode From this point delete the washer from the app Disconnect phone B from the hotspot and reconnect to your home Wi-Fi Once connected to your home network, go back through the setup process The unit should connect to your home network with no issue once the update has been downloaded to the machine. Our team has sent an engineer from Korea to investigate the issue. Plus, it kept on refusing to do anything WiFi related after one failed attempt. Press and quickly release the Wifi Connect button on the appliance. With U+ Connect and the SmartHQ app, you'll get alerts, controls and notifications. I removed the device from the network, but did the same thing as before (it’s still not connected). But if you are using the new V3 smartthings app to add devices, all you see is a … Then I got my range onto my home network’s Wi-Fi and finally finished the setup to connect the oven to the app. If the refrigerator is properly connected, the status will stay connected. Make sure your WiFi is 2.4Ghz, is close to your laundry room and that your mobile device it connected to your home network before you begin. Now my whasher can connect on my home wifi. Even thought the new LG WT7300CW washer is Top Load washer, you MUST select the Front Load washer in the app to get this to work (as of the app downloaded on March 26, 2019. Experiencing same thing as MelMo on an Android device. It does this no matter how many times I unplug the machine, whether I use top load or front load. Requires Wifi in your home and the SmartHQ app on your phone or tablet. Followed the hotspot trick, but then it wouldn’t even recognize the network. I have one phone... how do I fix it? Tap Quick Settings or Wireless. Tap Connect. 6. If you do not have a strong signal strength: If you have a Wi-Fi Repeater, move it halfway between the plug and your router to improve signal strength, Power cycle the plug by unplugging it, then plugging it back in, If the above steps did not work, you may need to. Tap Wi-Fi. 1. I believe LG just does t care. HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. Stop in, enjoy our state of the art showrooms and work with the top appliancve experts in the area! Smart Washers and Dryers - Set-Up Built-in WiFi. I wonder if LG really cares or not. Register your LG product for a Chance to WIN A PRIZE. The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. It’s on our WiFi, according to the app there isn’t any internet, but it’s not showing on the display. I had to unplug to reset. 10. The issue occurs with both the washer and the dryer. Tap Quick Settings or Wireless. We will call this phone A for troubleshooting purposes. Thanks again! or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I do see both my phone and washer in my computer hotspot settings, How do I know if the firmware is actually downloading to washer. Thank you jamaloglg, I have been trying to figure this out for months. After the refresh, if your network still doesn’t display, enter your SSID manually, Check your wi-fi strength at the plug location (you can do this by looking at the wi-fi signal bars on your phone). LG certainly didn't explain this very good, and I only got it to work by trying and mixing a variety of things people posted on this subject. Tap your network name from the list of available SSIDs. ... WiFi Connect, Warm Rinse Sanitize with Oxi and Auto Soak Deep Rinse!! I have a wt7900hba, and the instructions for downloading the firmware were great, I didn't have to change anything. It looks like you're new here. Before you connect your Generac generator: Register your generator online here - This creates your Free Mobile Link Account (make a note of your e-mail and password - this will become your login); Download the "Mobile Link Set-Up" app from the Google Play Store, or … 3. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. You’ve just saved a ton of money over buying a smart washer. NOTE: You must repeat this 4 digit codes TWICE! Your home WiFi must be 2.4GHZ. App Store is a service mark of Apple Inc. ... BTW, as soon as I activated, new firmware was downloaded to my washer. When using the WiFi option, you will need to set-up the washer and dryer.Smart washers and dryers with Optional WiFi can connect to WiFi using the Connect Module powered by SmartHQ . ; Depending on your TVs make and model, this option may also have a different name like Wireless Settings or Internet Connection. Confirm your Wi-Fi Router is powered on and broadcasting. On some TVs, you may need to first open Settings from the menu, and then look for Network Settings here. So if the last four digits are 1234 of that network, the password to your washer is 12341234. 2. According to the manufacturers, the adoption of smart washers hasn’t been nearly as rapid as they may have hoped. The issue occurs with both the washer and the dryer. I had tried countless times to connect my WT7300CW to the app, unsuccessfully, even though I had no problem with my dryer that sits beside the washer. I hope someone from LG is monitoring this thread and passing this stuff on to the Smart ThinQ development team. Look for the “WiFi Connect Optional” capability on the Specs and Details tab. Answer the following question the app gives you -, a) Does your Front Load Washer have a touch screen - hit YES. But I'm connected now and can see how long is left without going into the basement. 2nd time contacting support and now waiting on call back before I have them take it back. Click Turn Wi-Fi on. This screen shows after the washer/dryer connect through the phone; however, the screen freezes and it just says “please wait” and eventually shows the “connect product” error. Download the LG SmartThinQ from the App store. Thought perhaps my Velop router might be the issue? The Ge Monogram And C By Ge are Trademarks of General Electric Company Used Under License. Confirm you have the correct Wi-Fi network and password, Power cycle the plug by unplugging it then plugging it back in. Probably one of the worst experiences I’ve ever been through setting this thing up. Press and hold the Delay Start button on the washer for three seconds to enable WiFi on the washer. ", please ignore. Thank you. Sign In with Facebook. After firmware update my whaser still not connect on home network... After hours of trial i disabled my router dhcp and used a secondary mikrotik accesspoint as a main dhcp server.

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